Frequently Asked Question's
Mississippi's Key to Security
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What is my Pass Code – Can you give it to me over the phone?
For your protection, Pass Codes are not given out
over the phone. Some type of identification is required to receive
this confidential information.
Are there any charges for False Alarms?
Some jurisdictions do have
False Alarm Ordinances. Charges for False Alarms vary between
jurisdictions. If you provide information as to what jurisdiction
you live in, we can check to see what may be required.
Are permits or registration required for local authorities?
Some jurisdictions do require you to register or
permit your alarm system. If you provide information as to what
jurisdiction you live in, we can check to see what may be required.
Is there a charge for permits or registration?
Some jurisdictions do charge for permits and
registration. If you provide information as to what jurisdiction you
live in, we can check to see what may be required.
I
was notified by the Central Station of a Low Battery – What should I
do?
Did you lose power before you received the call?
If so, how long was the power out? The battery should maintain the
system for 2 to 4 hours. If you did not lose power or the power was
off only a short period, the battery should be replaced. If the
power was out a longer period of time, the battery should recharge.
If the batter does not recharge properly, you will be notified again
in 24 hours.
Do I need to remove motion or smoke detectors while painting the
area?
The detectors normally can be painted around – DO
NOT PAINT THE DETECTORS. If you wish to take them down, we can
schedule a service call.
Where can I purchase batteries for the alarm?
All of the batteries in the system can be changed
by the customer. Pease provide the type of detector or control
panel. The batteries are available at our business office or we can
schedule a service call – Charges may apply.
Can I update my account information while I am
out of town?
With your proper Pass Code, your account
information can be updated at any time by calling our business
office.
How can I help to prevent false alarms from my
alarm system?
Please refer to your user manual. False alarms can
be reduced by being familiar with the system and the operation of
properly arming and disarming the system. Train all persons who may
be using your system. Test the system on a regular basis – monthly
or weekly. Be sure all devices are clear of dust and cob-webs and
are properly mounted.
Will my insurance be discounted and what do I need to give to them?
Each insurance company varies on their discount. An insurance
certificate can be found in your use manual or we can supply you with one to
submit to your insurance company.
Can a power surge cause the system to alarm?
Strong power surges sometimes cause false alarms in security
systems. The equipment we have installed for you has been designed
and tested to resist false alarms due to power surges, so we expect
no related problems for you.
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